Return Policy
We are committed to your satisfaction. As
such, we offer a 30-day money back guarantee. If you ordered the
wrong item or it's not what you expected we'll take it back. If we
ship the wrong item or it arrives damaged we'll take care of the
shipping as well. Upon product return you will receive a refund. The
only cost you will incur is shipping (unless we made a mistake where
we'll cover that). If you are unhappy for any reason - simply submit a
return request or call us within 30 days of receiving your unit to
obtain a return authorization. For any other return policy questions
please contact us and we would be glad to assist you.
*Products must be returned undamaged and in original condition with all original manuals, registration cards, accessories, box, and packing material. If a product is returned altered, used, damaged or with missing items we reserve the right to assess a restocking fee up to the full value of the purchase depending on the items damaged or missing. Returns will not be accepted without a return authorization number. Once a return has been authorized and return instructions provided to the customer, items must be returned postmarked within 2 weeks. Special freight deliveries must be visually inspected at time of delivery and any damage noted on the signed bill of lading / or deliveries should be refused. For Air & Water Filters and Purifiers if the unit has been used, the reimbursement will not include the value of the filters.
